FAQ

How do I connect the therapy session with the client? (EN)
If you are logged in as a therapist and the client is in the client environment of WeMind EMDR on https://we-mind.app/, you are ready to start and connect t...
Thu, 19 Oct, 2023 at 10:09 AM
How can I monitor the client's response times? (EN)
During a WeMind EMDR session, in the therapist view, you can see whether and how quickly your client responds to the visual or auditory tasks. In the top ri...
Thu, 5 Oct, 2023 at 12:47 PM
How to manage your WeMind account (EN)
To manage your account on our platform please click: I want to manage my subscription. When you click on the link, you will be prompted to enter yo...
Thu, 5 Oct, 2023 at 12:48 PM
Starting a treatment session with WeMind EMDR (EN)
You can use WeMind EMDR both in the treatment room (Face-2-Face) and remotely (online). If you are conducting the treatment online, agree in advance on how ...
Thu, 19 Oct, 2023 at 10:46 AM
The client is unabele to start the WeMind EMDR session on their phone or tablet (EN)
Are you unable to click on the 'Start Session' button on your mobile phone or tablet as a client? This is due to the camera and microphone access. P...
Thu, 5 Oct, 2023 at 12:50 PM
The camera doesn't start during video calling, what can I do? (EN)
The browser on your phone, tablet or computer must have access to the camera and microphone to establish the connection and see each other. Can't se...
Thu, 5 Oct, 2023 at 12:51 PM
How do I increase or decrease the working memory load? (EN)
Each client is different, so as a therapist, you can adjust the tasks to the load needed for your client. You can increase the client's working memory l...
Thu, 5 Oct, 2023 at 12:50 PM
How does my client perform the tasks? (EN)
 The client responds to tasks that are activated by the therapist, such as the visual task or the audio task. Visual task The client responds to the vi...
Thu, 5 Oct, 2023 at 12:52 PM
Which tasks can be used to load the working memory? (EN)
By enabling tasks in WeMindEMDR, you can load your client's working memory. These can be active or passive tasks..  Reaction tasks There are two ty...
Thu, 5 Oct, 2023 at 12:52 PM